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Refund & Cancellation Policy

Last Updated: March 31, 2026

1. Overview

At Asia Number One, we strive to provide excellent food and service. This Refund & Cancellation Policy explains your rights and our procedures regarding order cancellations and refunds.

2. Immediate Refund Policy

We offer immediate refunds in the following situations:

  • Order Cancellation Before Preparation: If you cancel your order before we begin preparing it
  • Incorrect Order: If you receive items different from what you ordered
  • Quality Issues: If the food is not prepared to our quality standards
  • Service Failure: If we are unable to fulfill your order due to circumstances on our end

3. How to Request a Refund

3.1 Contact Methods

To request a refund, please contact us immediately:

3.2 Information Required

When requesting a refund, please provide:

  • Your order number
  • Date and time of order
  • Reason for refund request
  • Photos (if applicable for quality issues)

3.3 Refund Processing Time

  • Approval: Refund requests are reviewed and approved immediately upon verification
  • Processing: Refunds are processed to your original payment method immediately
  • Bank Processing: Depending on your bank, refunds may take 5-10 business days to appear in your account

4. Order Cancellation

4.1 Before Order Confirmation

You can cancel your order at any time before payment confirmation without any charges.

4.2 After Order Confirmation

Once your order is confirmed and payment is processed:

  • Before Preparation: Full refund available if cancelled before we start preparing your food
  • During Preparation: Contact our staff in the restaurant immediately at +41 41 440 04 72. We will do our best to accommodate cancellation requests
  • After Preparation: Refunds are generally not available once food is prepared, except in cases of quality issues

4.3 No-Show Policy

If you fail to pick up your order:

  • No refund will be provided
  • Repeated no-shows may result in account restrictions
  • Please contact us if you cannot pick up your order

5. Non-Refundable Situations

We reserve the right to not provide refunds in the following cases:

  • Change of Mind: After order preparation has begun
  • Taste Preferences: Subjective dissatisfaction with flavor (unless there is a quality issue)
  • Spice Level: If you ordered a spicy dish and find it too spicy. Please check spice levels before ordering or contact our staff for recommendations
  • No-Shows: Failure to pick up confirmed orders
  • Delayed Pickup: If you pick up your order significantly later than the scheduled time and the food has cooled
  • User Error: If you provided incorrect information or special instructions that we followed

6. Quality Guarantee

We stand behind the quality of our food. If you receive an order that:

  • Is not fresh or properly prepared
  • Contains foreign objects
  • Is significantly different from the menu description
  • Has safety or hygiene concerns

Please contact us immediately for a full refund or replacement.

7. Partial Refunds

In some cases, we may offer partial refunds:

  • If only some items in your order have issues
  • If you accept a substitute item of lower value
  • If you agree to a partial refund as resolution

8. Payment Method Refunds

8.1 Credit/Debit Card

Refunds are processed to the original card used for payment. The refund will appear as a credit on your statement.

8.2 Digital Wallets (Apple Pay, Google Pay, Twint)

Refunds are processed to your digital wallet account through the original payment method.

8.3 Processing Time

While we process refunds immediately, your bank or payment provider may take 5-10 business days to credit your account.

9. Special Circumstances

9.1 Restaurant Closure

If we must close unexpectedly and cannot fulfill your order, you will receive an automatic full refund.

9.2 Technical Issues

If technical problems with the app or payment system result in duplicate charges or other errors, we will refund the incorrect charges immediately.

9.3 Promotional Orders

Orders placed with promotional codes or discounts are subject to the same refund policy. Refunds will be for the amount actually paid.

10. Dispute Resolution

If you are not satisfied with our refund decision:

  1. Contact our management team at ebikon@asianumberone.ch
  2. Provide detailed information about your concern
  3. We will review your case within 24 hours
  4. A manager will contact you to discuss resolution options

11. Consumer Rights

This policy does not affect your statutory rights under Swiss consumer protection law. You have the right to:

  • Receive goods that match their description
  • Receive goods of satisfactory quality
  • Seek remedies for defective goods

12. Contact Us

For refund requests or questions about this policy:

Yang & Nian GmbH
Untereichli 34
CH-6405 Immensee
Switzerland
Email: ebikon@asianumberone.ch
Phone: +41 41 440 04 72

Business Hours:
Please check our website for current operating hours.

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